Terms & Condition

Privacy Policy

  • For the purposes of this privacy policy, the term personal data refers to any information that can be used to identify you. This may include, but is not limited to, your name, address, age, gender, passport details, credit card number.
  • We use personal data to deliver superior customer service (e.g., to streamline the booking process and ensure your needs are met during your stay), to keep our guests informed (e.g., by sending promotional offers or other content that may be of interest), and for marketing purposes (e.g., conducting research surveys to improve our services). Our websites may use analytics software and services. ALMA Hotel Riyadh and its web analytics providers may use the information collected through analytics tools to evaluate website usage, generate reports on site activity, and provide related services.
  • We collect personal data when you visit or browse our website, when you make a purchase on or through the site, or when you make a booking either online or directly at one of our hotels. If you booked ALMA Hotel Riyadh services via an agent, third party, or booking site, we may collect the personal data they provide to us in relation to your potential use of our services.
  • We store personal data securely for as long as required by applicable laws, or—if no retention period is specified—as long as there is a business purpose for doing so. ALMA Hotel Riyadh may delete personal data without notifying you, especially if you have not stayed with us for several years.
  • To enhance your hospitality experience and deliver high-quality customer service, your personal data may be shared within ALMA Hospitality. Information generated by analytics software about your use of the website (including your IP address) may be transferred to and stored by the analytics service provider.
  • Upon your request, and upon proper verification of your identity, we will inform you of the personal data stored in our systems. If you wish to delete your personal data (partially or fully), please contact us.
  • By using this website, you authorize the collection and processing of your data as described above.

ALMA Hotel Riyadh reserves the right to modify this privacy policy at any time and in any manner it deems appropriate. By continuing to use our website and services after such changes, you will be bound by the updated privacy policy.

How We Collect Your Personal Data

We may collect or receive personal data via our website, app, social media channels, customer service, or when you stay at one of our hotels. Sometimes, you provide this data directly (e.g., during check-in/out, when creating an account, or contacting us), and other times, we collect it automatically (e.g., via cookies to understand your behavior on our site or app).

We may also receive personal data from external sources such as travel booking platforms, travel agents, credit card providers, or publicly available information sources. Specifically, we may collect data from social networks when you interact with our content or from online platforms where you review our services (e.g., Tripadvisor, Booking.com, Google).

How We Use Your Personal Data

We process your data based on the following legal grounds, as permitted by applicable law:

  • To fulfill a contract (e.g., when you book with us)
  • To comply with legal obligations (e.g., collecting ID at check-in, keeping transaction records for taxation)
  • For our legitimate business interests (e.g., to operate, assess, and improve our services; to prevent fraud; to ensure compliance)
  • Based on your consent (e.g., when subscribing to marketing emails)

Sharing Your Personal Data

We take measures to ensure any third-party recipients implement reasonable safeguards to protect your data.

  • A. No direct marketing by third parties:
    We do not share your data with third parties for their direct marketing purposes. If you instruct us to share your data with a third-party platform (e.g., social media), those platforms may use your data for marketing.
  • B. Internal sharing within ALMA Hospitality:
    Your data may be accessed across ALMA Hospitality, including its subsidiaries and affiliates. Access is strictly limited to those with a business need to know, and only when necessary for providing services or fulfilling legitimate operational needs.

Your Responsibilities

You must provide accurate personal data. If you provide us with data about others (e.g., using a third party’s credit card), you confirm you have legal authority to do so and that ALMA Hotel Riyadh can collect, use, and disclose that data to process the booking.

If your personal data changes, please inform us promptly.

Changes to this Privacy Notice

We may update this privacy notice periodically. Any significant updates will be posted here or via other communication channels. Changes become effective immediately unless stated otherwise.

Terms and Conditions

By using this website, you agree to the following terms:

1. This site is owned and operated by ALMA Hospitality, registered at King Abdullah Road, Al Rahmaniyah District, Riyadh 12343, Saudi Arabia, including its branches and affiliates.

2. All design elements, logos, images, and content on this site are owned or licensed by ALMA Hotel Riyadh and are protected by copyright, trademark, and intellectual property laws.

3. ALMA Hotel Riyadh makes every effort to ensure the accuracy of website content (e.g., data, specifications, offers), but does not guarantee completeness or accuracy.

4. This website may include links to third-party websites. ALMA Hotel Riyadh is not responsible for the content on those sites. Accessing them is at your own risk and subject to their terms.

5. If you choose to contact us via unprotected means (e.g., unsecured email), you do so at your own risk.

6. Any personal data you submit will be processed according to our Privacy Policy.

7. ALMA Hotel Riyadh is not responsible for any damages or losses arising from use of this website or its contents.

8. We reserve the right to change these terms at any time. Continued use of the site implies acceptance of any updates.

Cancellation and Refund Policy – ALMA Hotel Riyadh

1. Cancellation Before Check-in:

  • Full refund if canceled more than 24 hours before arrival for Best Flexible Rate Plans only. Non-refundable Rate Plans can’t be cancelled.
  • For bookings made via third-party websites (e.g., Booking, Agoda, Expedia), cancellations must be made through those platforms.

2. Same-Day Cancellations:

  • 100% of the first night is charged after 06:00 PM on the arrival date for Best Flexible Rates Plans.
  • Any remaining amount for long stays will be refunded.

3. No-Show:

  • Full booking amount is charged if no cancellation is made.

Reservation Modifications:

Guest can change their travel plans as many as they wish based on the best available rate at the time of modification.

4. Refund Procedure:

  • Refunds are processed within 7 business days from cancellation date.
  • Refunds are made using the original payment method.
  • For third-party bookings, refunds are processed by the booking site.
  • Bank fees or other charges are borne by the customer.
  • Refunds are made to the same bank account unless supporting documents are provided for a different account.

General Notes:

Contact our customer service team for additional support at resrevation@almahotels.sa

Guests are responsible for any damage caused to room contents.

The hotel is not liable for lost items.

If items are forgotten, please contact customer service immediately.

All policies are subject to additional terms and updates.